Return & Refund Policy
Morshen Returns & Refunds
Last Updated: October 22, 2026
This policy applies to purchases made through morshen.com, operated by Brightpeak Trading LLC.
Your 30-Day Return Window
You may request an eligible return within 30 calendar days after delivery.
For a standard change-of-mind return, the product should be unused, uninstalled, unmodified, and in substantially its original condition. Include supplied parts, fittings, accessories, instructions, and packaging where reasonably available.
Please check dimensions, installation requirements, and surface compatibility before using or installing a product.
Used or Installed Products
Products showing use, adhesive application, installation damage, missing parts, or unauthorized alteration may not qualify for a full change-of-mind refund.
This does not remove your rights if an item is defective, incorrectly supplied, damaged on arrival, or materially different from its description.
How to Request Help
Email service@morshen.com and include:
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Your order number and checkout email.
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The product and quantity concerned.
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The reason for the request.
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A description and photographs of any issue, where reasonably available.
We will assess the request and provide the next steps. Contact us before sending merchandise back so we can identify the correct return facility and packing requirements.
Damaged, Incomplete, or Incorrect Items
Please report an issue promptly, preferably within 7 calendar days of delivery.
Keep the item, supplied components, and packaging where safe. We may arrange missing parts, replacement, return, repair, or refund depending on the circumstances and your applicable rights.
The suggested reporting period does not restrict mandatory consumer remedies.
Return Transportation
Customers pay return shipping for change-of-mind returns.
Morshen covers necessary reasonable return shipping where a defect, transit damage, incorrect item, or another error attributable to us is confirmed. Contact us before booking transportation so we can provide the appropriate arrangements.
Refund Timing
Where a return is required, the item is inspected after arrival at the designated facility.
We initiate approved refunds to the original payment method within 5–10 business days after approval. If no return is required, the period begins when the refund is approved.
The bank or payment provider may need additional time to display the credit. Mandatory legal refund deadlines take precedence.
Original shipping charges are refunded where required by law or where the return results from our error, a verified defect, or transit damage. Otherwise, the original delivery service charge is generally not refundable.
Order Changes and Exchanges
Request changes or cancellation promptly, preferably within 48 hours of ordering. Availability depends on fulfillment status.
Exchanges depend on stock. If an exchange is unavailable, an eligible return may be processed instead.
Contact Details
Operated by: Brightpeak Trading LLC
Business License Entity: Brightpeak Trading LLC
Email: service@morshen.com
Customer Service: +1 7193017781
Registered Address:
1240 Popes Valley Dr
Colorado Springs, CO 80919
United States
Please use the return destination provided by customer service. Nothing in this policy excludes non-waivable consumer rights.